Policies
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Privacy Policy:
At SYX Footwear, we prioritize ensuring the quality of our products and meticulously examine every shipment before it leaves our facility to ensure it's free from damages. We understand, however, that mishaps can happen during transit, which are beyond our control.
Damaged Items: If your order arrives damaged due to shipping, please note that we cannot be held responsible for damages incurred during transit.
Incorrect Size: Received the wrong size? We're here to help! Simply return the incorrect item, and upon receiving proof of shipment, we'll happily exchange it for the correct size. For return shipping details, please reach out to us via email.
Lost Orders: Please understand that once an order is shipped, its delivery is in the hands of the postal service. We cannot issue refunds for orders lost in transit or not delivered due to postal service errors.
Fraudulent Orders: We take the integrity of transactions on our website seriously. Orders that raise suspicion or are potentially fraudulent will be canceled and refunded. This measure is to ensure the safety and security of our transaction processes.
These policies are in place to protect both our customers and our business. We're committed to providing a fair and transparent shopping experience. If you encounter any discrepancies or have concerns not covered by the above policies, please don't hesitate to reach out to us via email. Each case will be considered on an individual basis, and we'll do our best to assist you.
For more detailed information or specific inquiries, please contact our support team at our email:
Syxfootwear@gmail.com